Frequently Asked Questions (FAQ)

Frequently Asked Questions
Find answers to your questions about PURPLE LEAF products and services here.

For further inquiries, please contact us at: purpleleafservice2@gmail.com

General Information
Q: What is PURPLE LEAF? A: PURPLE LEAF is dedicated to providing high-quality outdoor furniture, including umbrellas, gazebos, pergolas, dining sets, and patio furniture, designed to enhance your outdoor living space.

Q: How can I contact customer service? A: You can reach us via email at purpleleafservice2@gmail.com during business hours, Monday to Friday, 9 AM - 5 PM PST.

Product Categories
Q: What types of umbrellas do you offer? A: We offer various umbrella types including cantilever, patio, and market umbrellas in different shapes and sizes to suit your outdoor space.

Q: What materials are used for gazebos? A: Our hardtop gazebos typically feature durable aluminum frames and polycarbonate or steel roofs, providing excellent strength and weather resistance.

Q: Does patio furniture require assembly? A: Most patio furniture products require some assembly. We provide detailed instructions and necessary tools for easy assembly.

Shipping Information
Q: Do you offer international shipping? A: Currently, we only offer shipping within the contiguous UAE.

Q: How long does it take for an order to ship? A: Orders typically ship within 1-3 business days. Delivery times vary by location.

Q: How can I track my order? A: Once your order ships, you will receive an email with tracking information.

Returns & Refunds
Q: What is your return policy? A: Unused items can be returned within 30 days of delivery, and must be in original packaging. Please refer to our full Return Policy for details.

Q: What if my item arrives damaged? A: Please inspect your order upon arrival and report any damage within 48 hours for a replacement or refund.