Frequently Asked Questions (FAQ)
Find answers to your questions about PURPLE LEAF products and services here.
For further inquiries, please contact us at purpleleafservice2@gmail.com.
General Information
What is PURPLE LEAF? +
PURPLE LEAF is dedicated to providing high-quality outdoor furniture, including umbrellas, gazebos, pergolas, dining sets, and patio furniture, designed to enhance your outdoor living space.
How can I contact customer service? +
You can reach us via email at purpleleafservice2@gmail.com during business hours, Monday to Friday, 9 AM - 5 PM PST.
Product Categories
What types of umbrellas do you offer? +
We offer various umbrella types including cantilever, patio, and market umbrellas in different shapes and sizes to suit your outdoor space.
What materials are used for gazebos? +
Our hardtop gazebos typically feature durable aluminum frames and polycarbonate or steel roofs, providing excellent strength and weather resistance.
Does patio furniture require assembly? +
Most patio furniture products require some assembly. We provide detailed instructions and necessary tools for easy assembly.
Shipping Information
Do you offer international shipping? +
Currently, we only offer shipping within the contiguous UAE.
How long does it take for an order to ship? +
Orders typically ship within 1-3 business days. Delivery times vary by location.
How can I track my order? +
Once your order ships, you will receive an email with tracking information.
Returns & Refunds
What is your return policy? +
Unused items can be returned within 30 days of delivery, and must be in original packaging. Please refer to our full Return Policy for details.
What if my item arrives damaged? +
Please inspect your order upon arrival and report any damage within 48 hours for a replacement or refund.
About the Shop
Where can I find your policies? +
You can find links to all important policies at the bottom of our website, including: