Shipping Policy

Shipping time & delivery time

We usually ship items within 24 - 48 hours after confirmed payment. (in business days)
Average transit time is about 7 - 10 business days.
In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.

Free shipping policy

All of our items are FREE SHIPPING in normal cases in the UAE. You can get the items with no shipping cost. There is no other hidden charges or handling fees.
In a few special cases, you need to pay necessary cost of shipment, for example, return, exchange.

About tracking logistics information

We’ll send you the delivery time by email. For any further information, please feel free to contact us: purpleleafservice2@gmail.com
If you want to change or cancel your order, please check whether the order has already been processed. Once the item leaves our warehouse, it can not be canceled or changed.
Keep in mind:
1. Tracking is not available for orders that are in a Processing status
2. Tracking can take up to 48 hours to update after an order is shipped

About damaged packages and defective items upon arrival

When you receive your item, please check your package and item carefully. If there is something wrong, the following steps are advised:
1. Take pictures reflecting the damage or defect clearly.
2. Then please email us at purpleleafservice2@gmail.com immediately and attach the photos.
3. We will contact you and try our best to find the best solution.
4. Attention please, do not throw away the boxes or packaging materials, otherwise, your request of return or exchange will not be accepted. 

Additional information

We process orders Monday-Friday (excluding holidays). If you place your order after the cutoff times, we’ll process and ship the order the next business day. We do not deliver on Sundays or holidays.